the 5 dysfunctions of a team cliff notes

Create environments where back-channel politics and personal attacks thrive.

Its critical to have open lines of communication (so that everyone is clear & aligned).

Understand each other’s personal history.

’Calling’ people on behaviour traits that demonstrate lack of trust.

Suggested strategies to help overcome absence of trust:

Know about one another’s personal lives and are comfortable discussing them.

Openly admit their weaknesses and mistakes.

Focus time & energy on important issues only.

Appreciate and tap into each other’s skills & experiences.

Take risks in offering feedback and assistance.

Accept questions and challenges from other members (for the greater good of the team).

Quickly and genuinely apologize to one another when they say or do anything inappropriate or could damage the team.

Waste time and energy managing their behaviours for effect.

Fail to tap into the skills of others in the team.

Hesitate to offer help outside of their area of expertise.

Hesitate to provide constructive feedback.

Conceal their weaknesses and mistakes from others.

Two types of trust: Trust in others to effectively deliver against their roles and responsibilities and psychological trust – i.e.

Trust & respect are the foundation stones of any relationship.

The book is written up as a fable, following an artificial company through the five stages. Consequently, they are less likely to care about the group results (and instead focus on achieving their own goals).

If they are not committed to the course of action, then they are less likely to feel accountable (or hold other people accountable).ĥ) Inattention to results. If the team have not aligned behind a decision then the individual members who did not agree with the final decision will ultimately be less committed to that decision.Ĥ) Avoidance of accountability. Without trust people will not have the healthy debates that are necessary to arrive at better thought through decisions.ģ) Lack of commitment. If the members of the team do not trust each other then they cannot be totally honest with each other.Ģ) Fear of conflict. There are five interrelated issues that undermine the performance of a team:ġ) Absence of trust. (Summarised by Paul Arnold – Trainer & Facilitator – A NUTSHELL A summary of The Five Dysfunctions Of A Team

The 5 dysfunctions of a team cliff notes